You must have an RMA number prior to returning an item. Please contact our returns center via their email address for receiving your RMA number and more information on returning an item. That contact information is available on the About Us page.
You may return most new, unopened items sold and fulfilled by thePost-DispatchStore.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
Please provide the order number, the item to be returned, and the reason for return in your contact email with our returns center. Upon acceptance you will receive an RMA number to include with your return. Any item return shipments received without an RMA number clearly displayed on the outside of the package will not be accepted from the shipper so please insure you follow the return instructions explicitly to avoid any issues.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process the refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Items that are Not Returnable
thePost-DispatchStore.com does not accept returns of the following items: